TERMS & CONDITIONS OF SALE
Please read the following conditions carefully, as products and services sold by us are subject to these conditions unless otherwise agreed. Dar To Dar (hereafter referred to as ‘we’, ‘our’ and ‘us’ and the Agent (hereafter referred to as ‘Agent’, ‘you’ and ‘your’) agree that the terms and conditions for the services provided by us to you shall be governed by the Booking Conditions detailed below and that the said Booking Conditions shall form an entire part of the service contract, whether verbal or written, entered into between Dar To Dar and the Agent.
All prices quoted to you are on a net basis and in EUROS and are valid according to the date specified on our printed tariffs, quotations, and invoices issued to you. We warrant that the prices quoted to you are correct at the time of issuance of the quotation or invoice but are subject to change in line with market, tax or currency fluctuation without prior notice.
RESERVATION & CONFIRMATION
Reservations can be made by telephone or email and will be confirmed the same day whenever possible. A reservation is not deemed to have been made until it is confirmed by a member of our staff.
PAYMENT FOR FIT BOOKINGS
A 30% deposit is due to secure the booking. In peak season, an additional deposit may be required and the amount will be advised at the time the booking is confirmed. The balance is due 60 days prior arrival.
All bookings made less than 5 days from the date of departure will incur a 50€ urgency surcharge per dossier.
An early departure or an extension of stay is possible for all Dar To Dar customers. A 150€ surcharge per person plus the cost of any additional services will be charged for all modifications made after the booking has been finalized.
Unless otherwise agreed by us, your payment should be executed by swift to Dar To Dar bank account detailed on the invoice. Any bank charges levied by the sending bank relating to transfers to Dar To Dar must be paid by the Agent.
All payments must be made as per the invoice and according to terms below else the booking will be considered void and your reservations will be released.
All bookings will be confirmed by email along with relevant documentations such as Final Itinerary Booking Vouchers and Air Tickets. The confirmation email will constitute a written agreement and confirmation of all bookings.
Unless otherwise agreed in advance, we expect you to issue your clients with appropriate receipts and vouchers required. If your client has no such documents then your client’s passport details will suffice as proof of identification and all services will be provided as agreed.
On arrival your clients will receive a welcome note issued by us on behalf of you as well as all necessary hotel and any other tour vouchers deemed necessary by us.
If you need us to issue documents on your behalf, please inform us in writing not less than 30 days prior to your client’s arrival. Service charges for such services may apply.
FIT PAYMENT & CANCELLATION POLICY
Except as otherwise agreed by Dar To Dar, Client’s payment shall be executed by swift on the Dar To Dar bank account. Any bank charges levied by the sending bank relating to transfers to Dar To Dar must be paid by the Client/Agent.
All payments must be made as per the invoice and according to terms below otherwise the booking will be considered void and all reservations will be released.
Any cancellations should be made in writing. Cancellations will be subject to cancellation fees and will also be according to the policies of hotels, airlines and other contractors of Dar To Dar.
Cancellations with more than 60 days prior to departure: 25% of the total cost of the trip with a minimum of 300€ per person.
Cancellations between 60 to 31 days prior to departure: 50% of the total cost of the trip with a minimum of 500€ per person.
Cancellations between 30 to 15 days prior to departure: 75% of the total cost of the trip with a minimum of 750€ per person.
Cancellations less than 15 days prior to departure: NO refund
All disputes, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be finally settled by local arbitration in the destination in which the dispute took place. All claims must be submitted in writing within 30 days after the end of the Services.
We will always do our utmost to provide the Services to the best of our capacity and to the satisfaction of the Agent and their client. It is the understanding of the Agent that we act as an intermediary between the Agent and airlines, hotels, transport operators, local tourist offices and other contractors providing services to the Agent. We shall in no event be liable to the Agent, by reason of breach of services or unsatisfactory services provided to the Agent by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond our control and/or sustained by an act or default of any person or company providing the Services to the Agent. The Agent warrants that we shall not be responsible and/or liable for additional expenses and/or damages incurred due to any delay, accidents, natural disaster, political action or unrest.
You have a right to access, modify, rectify and delete your personal data held by Dar To Dar. This data is for the
use of Dar To Dar and may be disclosed to third parties. To exercise your rights or if you do not wish your personal data to be disclosed, please contact Dar To Dar, Avenue Farhat Hached impasse 7, 8000 Nabeul – TUNISIA.
Terms and Conditions of Sales updated August 7, 2021.
Dar To Dar, represented par Dar Sabri Voyages SARL – Agence de voyages Licence A
Av. Farhat Hached, imp. 7 – 8000 Nabeul – Tel +216 72 272 877 – Mobile +216 23 94 93 27
M.F. : 1306301 P/A/M/000 – RC : B 51136652013 – SARL au capital de 100.000 Dinars
A Tunisia specialist
Your tailor-made trip
A concierge service
Advisers ready to help you
Five languages spoken
An enduring experience